Shipping Policies

Delivery Failure

If the carrier is unable to deliver your items due to the wrong address, or if you fail to claim your package, it will be returned to the default return address, which is the address to the shipping & receiving department of the print-on-demand (POD) company who printed and shipped the product. If this is the case, they will hold your order for twenty days at no cost. Please contact us within 10 days to submit your corrected address to our POD supplier with enough time to get it back on its way to you. Please be aware that our POD suppliers charge a separate shipping cost for reshipments. You, as the customer, are responsible for that fee.

How to Minimize Carrier Returns

In most cases, orders are sent back because customers provide an address that’s incorrect, incomplete, or illegible. As inputting your address into our system digitizes your address, you needn’t worry about legibility. However, even small mistakes to your address can cause a shipping disaster.

• Ensure you have entered your correct address, especially if you are on vacation, have just moved, or are deployed military.

• Ensure your ZIP code is correct.

• If you are staying with a friend or in a motel, ensure you add a care-of (C/O) person (e.g., “C/O Hilton Concierge, Room 302” for a hotel, or “C/O Jane Milner” for staying with a friend/relative).

  • An example of this kind of address:

    • Jane Doe
      C/O Agnes Nutter
      1234 Nowhere St.
      Anywhere, CA 12345

    • Jane Doe
      C/O Hilton Concierge, Room 302
      1234 Nowhere St.
      Anywhere, CA 12345

Customer Returns

Visit our Refunds & Returns page for more information. This page is focusing on the shipping and fulfillment of your order, not the money-exchange.

Damaged & Mislabled Items

All orders go through a 3-step quality check before shipping. However, if a damaged or mislabeled item is accidentally let through our PODs’ quality control processes or was damaged during shipment, our POD partners take full responsibility and provide a free replacement unless the print came out poorly due to a low-quality print file. Devon Vesper and their employees ensure each file uploaded to our PODs is 300 DPI and twice the size necessary to ensure they exceed our PODs’ print quality guidelines for exceptional prints every time.

Size Exchanges

Wrongly ordered sizes are not eligible for refunds due to the nature of POD products. Each product is made to order, which means when you choose the size, color, and other options for your item(s), they are chosen at the point of sale by our POD, printed, and then shipped by hand on demand. So, requesting a size exchange entails producing an entirely new product. It is your responsibility to ensure the product size is correct according to our size guidelines listed on each product page. Each size guide is in both imperial and metric measuring systems to ensure your correct fit.

Item Hasn’t Shipped Yet

Please remember we are working with a Print on Demand company. This means your items are printed after you make your purchase so as not to waste inventory space. The time it takes to create your order is in addition to your shipping times. If your order is marked as shipped, but there is no shipping information or your tracking number shows that the label has been created in the system but no updates have been made yet, it means your order hasn’t finished the fulfillment stage, and has not yet made it to their shipping & receiving department for shipment. We ask you to be patient. Our products are one of a kind, made just for you!

Lost Orders

Each order is issued a tracking number as soon as it is shipped. If you see limited or no entries in the tracking log, the package might have been lost in transit by the carrier. If you do see entries in your log, please be patient and keep an eye on the arrive-by date. Shipments during holidays and special events may be delayed, sometimes by abnormal lengths of time. If the package still hasn’t arrived, let us know no later than 15 days after the estimated delivery date.

Here are things to check before contacting us:

1. Was your address input correctly?

   1. Yes. Check around your property to see if it was placed in an unconventional spot such as the back porch, backyard, over a fence, behind a flower pot, under a porch chair, etc. Some post office workers will hide a package if they see who they think might be an unsavory person watching, noticing they have a package. If you have checked and found no package, please get in touch with your local post office to see if your order is being held there. If not, check with your neighbors to ensure your local post office hasn’t delivered your package to the wrong house/unit.

      1. If your shipping address is correct and the order still hasn’t arrived, contact us, and we will contact our POD to find a resolution for you. They usually cover the costs of reprinting and shipping replacement orders.

   2. No. Your package will be returned to our POD facility’s shipping & receiving department and contact us once they receive the package. We will then email you to get your updated address. If this is the case, you will be responsible for the shipping costs for it being a customer error.

2. Did you add a C/O if you are having your package(s) sent to a hotel, your vacation suite, your friend’s house if away from home, or in your new address if you have yet to finalize your change of address after moving?