FAQ

Book Buying Questions

Product Questions

Subscription Questions

Site Questions

Discount/Coupon Questions


Book Buying Questions

How to Download Your Book

Once you complete your ebook order, you will receive an order confirmation in the email you entered during checkout. Soon after, usually immediately or within 5 minutes, you will receive a download link in your email from BookFunnel. Click on the download link and follow the instructions. If you have questions, or trouble installing your book into your ereader or app, click on the Help link at the top of the download page on BookFunnel’s website, and one of their awesome customer support specialists will walk you through it step-by-step. They are awesome and patient, I promise.

How Are Print Books Shipped?

Print book orders are fulfilled by CreateSpace, the book’s printer. This will take about a day, sometimes shorter to ship out, as right now, I have to receive the order and payment confirmation, create your order manually in CreateSpace, and ship. Then, I need to wait for the order confirmation from CreateSpace to get the tracking number, and update your order with it so it gets emailed to you. I am currently looking for a more streamlined way to offer direct print copies to you, but as the store on my website is very new, this is the method I am currently using.

For signed paperbacks, in the cart, please enter the name I’m signing it to, whether yourself or a gift recipient, and a message (optional) or whether you want me to make one up. For these, I order the book from the printer (CreateSpace) and have it delivered to me, sign it, and send it to the designated recipient, whether that is you, or a gift receiver. If you would like this gift wrapped, ask in the Order Notes, and I will see what I can do. At this time, gift wrapping is free of charge, and not guaranteed outside of Christmas. Signed paperbacks are priced at $5 USD more than unsigned paperbacks.

Do You Ship Books to My State/Country?

I ship anywhere in the world. Please allow more time to receive your book(s) for countries or states outside of the North American continent. For countries outside the USA, I need to have the book sent to me, then go to the physical post office so I can fill out customs information, if applicable. I ship by USPS, and will keep you updated with tracking numbers throughout the process, both when shipping the books from the printer to me, and when I ship your order to you. So, you will end up getting two tracking numbers during the process. Please, though, ensure all your address information is in English/Romanized if your language does not use the standard English alphabet.

IMPORTANT! If you are shipping your order outside of North America, please contact me first so I can give you a shipping quote. All shipping prices listed on the website are USA based, only.

Do You Offer Pre-orders?

Unfortunately, at this time, all pre-orders are through off-site vendors such as Amazon, Nook, iBooks, Google Play, and others. Once this feature is available, we will announce it to our Newsletter, so sign up and we’ll let you know as soon as possible.

How Can I Buy an eBook as a Gift?

There will be more options for this in the future. However, right now, you can purchase the ebook yourself, then forward the email with the download link or email the download link directly to your gift recipient. Each download link is unique, and can only be used once, and within a limited amount of time, so purchase as close to the date you need it by as possible, and email/forward the download link immediately. Make sure the recipient knows to download their book immediately.

How Can I Buy a Paperback Book as a Gift?

Simply enter their name and address at checkout in the shipping address field, and in the Order Notes section, let me know that it is a gift. Want it gift wrapped? Ask me nicely in the Order Notes, and I’ll see what I can do. I usually only do this for signed paperbacks as Christmas gifts, but I may make exceptions. My usual process for shipping is to order it from the printer, and have the printer send it directly to the recipient. For gift wrapping, I need to buy the gift wrap, have the book sent to me, wrap it, and send it back out. At this time, gift wrapping is free of charge.

For signed physical gifts (paperbacks), please allow 2-4 weeks for shipping within the USA, as the books must come to me first.

 

Product Questions

Where are Orderes Fulfilled and Shipped From?

Our physical products are printed on demand. This means they are not printed until you place and finalize your order. Your books will be fulfilled by CreateSpace, owned by Amazon. All other physical products will be fulfilled in print on demand facilities in either the USA or Europe, depending on your location, to ensure the fastest shipping time.

Do You Ship Products to My Country? (Yes!)

We ship worldwide. Book orders will take longer for you to receive if you are outside of the USA. However, all other products will be shipped from either USA or Europe facilities to ensure the fastest delivery.

Can I Customize Your Products?

Not at the current time. However, if you really want a custom product, contact us at [email protected] with the customization request, and the product, and we may customize the product for you.

How Do I Know if Items are In Stock?

We do not keep stock in a warehouse, waiting to ship. Each item is printed after you finalize your purchase. So each item is always in stock.

Why is This Shirt Color Not in My Size?

Some colors are not available in size 3x. If this changes, we will update the products on the site.

Why Do the Samsung Phone Cases Look So Different From the iPhone Cases?

Unfortunately, due to the placement of the camera on Samsung phones, the camera port on the case cuts off most of Valis’ head, so I had to improvise to ensure quality.

How Do I Process a Return?

Please see our Returns & Exchanges page.

 

Subscription Questions

How Much are the Subscriptions?

The lowest price is $9.99 USD per month. Second tier is $28.47 for three months, which equals $9.49 per month, so you get a 5% savings. Third tier is $53.95 for six months, which equals $8.99 per month, a 10% savings. The last tier is $95.90 for 1 year, which equals $7.99 per month, a 20% savings. You can only buy one subscription at a time, but you can upgrade at any time.

How Do I Login?

Click on the “My Account” button in the main menu. If you are not logged in, you will be prompted to login or register. If you are logged in, you will see and be able to edit your account information.

How Do I Logout?

Click on the “My Account” button in the main menu. If you are logged in, you will see the logout button at the bottom of your account menu.

How Do I See My Subscription?

You can see your subscription in the My Account page.

How Do I Cancel My Subscription?

Go to your My Account page, and under subscriptions, you can edit your address or cancel your subscription.

Does My Subscription Automatically Renew?

Yes. Unless you cancel, your subscription will automatically renew when your subscription period ends, whether that be every month, every three months, every six months, or every twelve months, depending on what subscription tier you purchased.

 

Site Questions

Devon Vesper AND Jennifer Amriss?

Devon Vesper and Jennifer Amriss are the same person! I write M/M (Gay) stories under Devon Vesper, and have gone on hiatus from writing Het stories under Jennifer Amriss.

Publishing Frequency

I try to publish every 6 weeks. However, I have bipolar disorder and severe depression. When I’m in a depressive episode, it kills my ability to write. If this happens, I will usually update you via my newsletter or Facebook so that you know about the additional wait for the next book. I’m on pretty awesome meds to keep this from happening, but it still happens on occasion.

Can I Follow You?

Absolutely! Grab the links on my About page and follow me wherever you want!

How Often Do You Update Your Blog?

At the moment, I usually update the blog every month on the 20th, but I may skip months if I have nothing of import to tell you.

How Do You Come Up With Story Ideas?

Truthfully? The characters materialize in my head, grip me by the throat, and demand I write their story until I get their words on the page. And if I’m in the middle of another book or series, they won’t shut up until I at least write down everything they tell me in note form or bullet points. It’s… kind of awesome, yet frightening as hell. LOL It comes at random times, and I’ll often be thrown into a daydreaming loop for hours until the character lets me go long enough to get a document open and jot down notes.

Where Are Your Books For Sale?

You can find my ebooks on the shop on this site, plus Amazon, Kobo, Nook, iBooks, Google Play, and Overdrive (library).

Where Are You Located?

I currently live in Pennsylvania, USA. You may see my address is from Portland, Oregon, but that is through a mailing service to protect my privacy.

How Many Books Will Be In The God Jars Series?

The God Jars Series will be 9 books total. Duty and Sacrifice 1-3 (Saviors, Avristin, and Possessed), Purity and Control 1-3 (Support, Mentor, and Betrayal), and Loyalty and War 1-3 (Marshal, Anchors, Incursion). There may be spin-offs at a later date, but currently, these are the only books slotted for this world.

How Many Books Will Be In The Dragon Highlands Series?

This series is just the two books, Mage of Legend and Dragon Court. There may be more books with these characters at a later date, but as of right now, there are no plans.

How Many Books Will Be In The Kings of Kal’brath Series?

Right now, I am no longer writing Heterosexual stories due to mental trauma. (I am a rape victim, and heterosexual romance causes anxiety.) So, for right now, there are only three books in that series: Race Against the Dark (Ka’lei and Morough), Healing Wounds (Elan and Jenna), Twilight’s Children (Ka’lei/Morough and Cyranti/Danatarius). This may change in the future, as I do have ideas for more books, including separating the books into more series, adding books to the Race Against the Dark storyline since that has been greatly requested, but it has to wait until I am mentally capable of writing the books again.

Why Won’t You Love Me?

Because I’m part cat. I still love you, though.

 

Discount/Coupon Questions

Does My Membership Discount Count Toward Physical Products? (Yes!)

Yes! Your membership discount counts toward ALL products except for the membership plans.

Does My Membership Discount Stack With Other Coupons?

Yes! When we run coupons or other store discounts, your membership discount will always be stacked with those other discounts.

Does My Membership Discount Apply to Subscription Time? (No.)

No. Membership discounts will never apply to the membership/subscription plans.

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